New & Noteworthy

January 2023

Interactive Voice Response Systems

Smart Solutions, Inc

Smart Solutions’ Comprehensive Inbound (SmartCall) and Outbound (SmartConnect) IVR services include inbound patient refills, status inquiries, outbound voice or SMS (text) prescription notifications, and smartphone apps. Optional custom languages are available, including Spanish, Mandarin, Cantonese, Vietnamese, and others, as requested. The services interface with all major telephone systems, software vendors, and common EMR platforms. Additionally, Smart Solutions provides single-location and multi-location enterprise virtual machine and cloud platforms to accommodate pharmacy infrastructure requirements.

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