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April 2014

Interactive Voice Response System for Ambulatory Pharmacy

Smart Solutions, Inc

Smart Solutions offers ambulatory pharmacy IVR applications to individual hospitals and hospital chains. Their recent centralized hospital chain implementation utilizes a Virtual Machine SIP application for 24 ambulatory pharmacies, hosted at a call center, with the ability to transfer callers to local hospital pharmacies hundreds of miles away. A mail order application is also implemented. The system supports analog and SIP telephony, text-to-speech, and multiple software vendors on the same IVR. Smart Solutions provides 24/7 support, free software upgrades, an Infusion Payer report suite, Internet refills, and patient messaging.

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